Terms and conditions

Silvent Group General Conditions of Delivery

Please read Silvent Group General Conditions of Delivery. It contains important information concerning legal rights, warranties obligations and available dispute resolutions remedies.



All prices are exclusive of duties, VAT or similar taxes and will be charged in accordance with applicable tax legislation, and do not include freight or handling fees.

Silvent reserves the right to accept or reject any order.



Silvent is required to charge and Customer is responsible for payment of all applicable U.S. federal, state, local tax, duties, and import fees on products, or for providing a valid exemption certificate. When placing an order, Customer shall indicate which products are tax exempt.


Payment method:

Silvent accepts all major debit and credit cards e.g. VISA, Master Card, American Express, etc.


Terms of delivery:

CPT (Carriage Paid To) according to the INCOTERMS.


Transported by:

UPS ground service. Express deliveries can be organized upon request.


Freight cost:

All transportation costs: if transportation is organized by Silvent, will be charged to the buyer. The cost is listed on the checkout page.


Return and refund policy:

You can return the product within 30 days of delivery. Please contact Silvent before returning any items and make sure to include contact information with the return.

The product must be in new condition to be refunded. If the product is ruined or used the product shall not be refunded. Silvent will inspect all returns and let you know if we approve or reject your refunding. Silvent will make a refund of eligible returns.

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us. Silvent will then take action.